AUTHENTICITY GUARANTEE

Every timepiece we sell is guaranteed to be authentic and in proper working order. All watches purchased through eBay and Grailzee are authenticated through their respective authentication programs. If you believe a piece you received is inauthentic, please submit an inspection report from a certified watchmaker through our Contact page or reach out to us directly. We will work with you to resolve the matter immediately.

Once the report has been verified, we will provide a prepaid return shipping label. Please note that if a timepiece has been altered from its original condition at the point of sale — including movement swaps or significant damage — we reserve the right to decline the refund and return the watch to the purchaser.

BO'S PERSONAL WARRANTY

I warranty every watch I sell for a period of 12 months. If your timepiece malfunctions or stops working within that window, I will cover the cost of repairs. Simply reach out and I will provide a prepaid shipping label — I'll handle the rest and keep you updated throughout the process.

This warranty does not cover damage resulting from negligence, abuse, or misuse. If your watch is still within its original factory warranty period, I recommend servicing it through an authorized repair facility.

TRADE-IN & BUYBACK

If you'd like to trade in a timepiece toward something in our current inventory, or sell a watch back to us, we're happy to make you an offer — provided the piece is in the same condition it was at the point of sale, accounting for normal wear. Our offers are consistently more competitive than what you'd receive from most jewelers or traditional gray market dealers. Direct trades are also accepted depending on the values involved.

SOURCING

Looking to skip the search and let us do the work? We require a deposit of 10-15% of the anticipated watch value to begin the sourcing process. This deposit is fully refundable until we confirm and commit to purchasing the specific piece on your behalf. Once we have committed to the deal, the deposit becomes non-refundable as we have assumed financial responsibility for the transaction. If we are unable to locate the piece within 60 days, your deposit will be refunded in full.

All conditions and warranties apply to the original purchaser only.